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Virtual reception, done properly

Someone always answers your business line

We pick up when you are in a meeting, on site or simply not free to talk. Glamour Business Advisory takes the calls, greets your customers properly and passes on every detail, so nothing slips through while you get on with the work.

  • Calls answered in your business name
  • Messages passed on the same working day
  • Plans built around your opening hours

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What we pick up for you

The calls we take so your day keeps moving

01

Virtual reception cover

A friendly voice answers in your business name, greets each caller properly and makes sure they feel looked after from the first hello.

02

Message taking and call notes

We capture who rang, what they wanted and the best number to reach them on, then send it straight over so you can ring back when it suits.

03

Booking and appointment requests

We take the details of new enquiries and pass them to you to confirm, keeping your diary clear of the calls that need a decision.

04

Out of hours and lunchtime cover

Those awkward gaps in the day, and the evenings and weekends too, are exactly where a missed call turns into a lost customer.

05

Overflow call handling

When two lines ring at once, or you are already deep in a conversation, we take the second caller rather than let them ring out.

06

Enquiry capture for your website

Calls that come from your own site and listings are answered in a consistent way, so every enquiry lands with the same clear details.

Before you ask

What happens when you send through an enquiry

Nothing is signed

Getting in touch with us costs nothing and ties you to nothing at all. There is no contract hiding behind the form and no obligation to go ahead.

You get it in writing

We set out what we can take on for you in a written reply, so you can read it properly and think it over before deciding anything.

Your details stay put

The name and number you give us are used to answer your enquiry and for nothing else, and we do not pass them to anyone outside the business.

Let Glamour Business Advisory take the next call for you

Tell us a little about your business and the calls you keep missing, and we will shape cover that fits the way you actually work.

Ask for a quote

We reply by email, and asking costs you nothing at all

How it comes together

Four steps from first enquiry to your calls covered

1

You tell us what goes missing

We start with a chat about your business, the calls you take and the ones that ring out, so we understand what cover would genuinely help.

2

We agree how calls are handled

Together we settle the greeting, the questions worth asking each caller and how quickly you would like messages passed across to you.

3

Your reception cover begins

Calls start coming to us on the days and hours you have chosen, and we answer them in your name as though we were sat in your office.

4

We keep it in tune

As your busy periods shift or your services change, we adjust the detail of the cover so it keeps matching the way your business runs.

Where we draw the line

The work Glamour Business Advisory does not take on

We do not take on cold calling or outbound sales campaigns, as our reception cover is built around answering the calls that come to you.

Debt collection and any chasing of money owed is work we decline outright, because it calls for a different set of skills and rules.

Legal, medical or financial advice over the phone is not something we provide, and callers needing it are told plainly to speak to a qualified professional.

We do not answer lines for adult, gambling or high-risk financial services, as we would rather keep our reception work to straightforward trades and professional firms.

Talk to Glamour Business Advisory about your calls

A1106 South Tower 9 Owen Street, Manchester, M15 4TP, England[email protected]
Ask for a quote

Glamour Business Advisory answers your calls and takes the details, so you never miss a customer.

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[email protected]A1106 South Tower 9 Owen Street, Manchester, M15 4TP, England
GBGlamour

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